Shipping Information
Can I track my order?
Yes, you can track your order by visiting the Order Tracking page on our website. Simply enter your order number to view the status of your shipment.
How do you handle shipping?
We offer free shipping across Bangladesh. Orders are typically delivered within 3-5 business days. You will receive a tracking number once your order has been shipped.
How can I place an order?
You can place an order through our website by selecting the desired product, adding it to your cart, and completing the checkout process. For assistance, feel free to contact our customer support team.
What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit Cards (Visa, MasterCard)
- Bkash and Nagad
- Cash on Delivery (COD) within Bangladesh
Tanzila Gold – Frequently Asked Questions (FAQ)
Do you offer custom designs?
Yes, we offer bespoke jewelry services. If you have a custom design in mind, you can contact us, and our skilled artisans will work with you to create a personalized piece.
What is your return and refund policy?
We offer a 7-day return policy for defective or incorrect items. If you are not satisfied with your purchase, please contact us within 7 days to initiate a return. Items must be returned in their original condition, with all packaging and certificates intact.
Are your products made from genuine gold?
Yes, all our products are made from genuine, certified gold. We provide a certificate of authenticity with every purchase, ensuring the quality and purity of the gold.
What types of jewelry do you offer?
We specialize in a wide range of fine jewelry, including gold bangles, necklaces, rings, earrings, and more. Each piece is crafted with the highest quality materials and attention to detail.
What should I do if I receive a damaged item?
If your order arrives damaged or faulty, please contact our customer service team within 48 hours of delivery. We will guide you through the return or exchange process.
Do you offer gift packaging?
Yes, we offer elegant gift packaging for all our jewelry pieces. You can request this option during checkout at no extra cost.
How do I care for my gold jewelry?
To maintain the shine and beauty of your gold jewelry, avoid exposing it to chemicals like perfumes and lotions. Store it in a cool, dry place, preferably in the box provided.
Can I change or cancel my order after placing it?
You may request an order modification or cancellation within 24 hours of placing the order. After that time, the order will be processed and prepared for shipping.
Do you offer international shipping?
Currently, we only offer shipping within Bangladesh. We are working on expanding our services to international markets in the near future.
How do I contact customer service?
You can reach our customer service team via:
- Email: info@tanzilagold.shop
- Phone: +880-13080-53998
- Live Chat: Available during business hours on our website.